As part of our goal to make your flight as smooth and as comfortable as possible, travel assistance items such as wheelchairs are provided upon request. Elderly passengers, physically-challenged passengers, and those with reduced mobility may request such assistance items prior to their scheduled departure from the reservation staff. Passengers traveling alone and requiring the use of a wheelchair will be taken care of by one of our friendly staff.
Special meals are also available to those with specific dietary needs.
- please click here for disabled passenger needing assistance.
ADA passenger traveling to/from the USA, may contact a CRO by dialing:
- TEL in the USA 1-844 807 3690
- TEL in Jordan +962 651 00000
Canada’s Regulations on Accessible Transportation for Persons with Disabilities
Persons with disabilities who use mobility aids have the option to make a special declaration of interest under Article 22(2) of the Montreal Convention or under Article 22(2) of the Warsaw Convention, that sets out the monetary value of the mobility aid and a description of its identifying features.
Royal Jordanian Airlines is subject to the Service Requirements provisions contained in Part 2 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) for flights originating from or arriving into Canada.
- For more information about the ATPDR, please visit the Canadian Transportation Agency’s accessibility webpage. Here
Although we don't require detailed information concerning the extent of your disability, the more facts you share with us about your travel needs, the more prepared we are to meet your needs during your trip.
Our reservation and sales agents will be happy to discuss any specific requirements when you call. Also a trained team in the reservation section, familiar with all related policies and procedures, referred to as Special Assistance Coordinators (“SACs”) operates during office hours to help facilitate the services you need during your trip. They will coordinate with Specialists, airport personnel, or an RJ dedicated medical advisory team to ensure a seamless service is delivered. For that reason, providing us with a local contact once you make the reservation is essential.
If we are doing more or less than what you need, please let us know. Our airport services and reservation teams will be happy to answer your questions or help you resolve any complain.