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In case your ticket was not used, you have the option to keep it open and use it at anytime within 1 year from the date of issuance, or from the date of travel in case your ticket was partially used. In this case change penalty and fare difference may apply according to ticket rules

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Please contact your travel agent for refund request.

Please send your refund request to RJCCSALES@rj.com

Please contact our sales offices.

Refund Request

Learn more about your ticket refund rules, by visiting Manage my Booking, or contact us at IBESUPPORT@rj.com

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Last Name

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Ticket Number

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Last Name

Please use this option, only in case of flight cancelation due to commercial/operational reasons or in case we were not able to provide you with the same service.

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I understand and acknowledge that I have read Terms & Conditions Terms and Conditions

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Your feedback is valuable to us!

Please submit your inquiry at customer.services@rj.com and we will be in touch with you shortly

Thank you for contacting us

Thank you for submitting the refund request.

Our IBE support team will review your request within 3-5 business days, and will notify you once the refund process is finalized.

The amount will be credited to the original account used at the time of purchase within 14-21 days of receiving our notification email and based on your issuer bank.

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