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Comfort that extends beyond your seat!

 

With the Neighbor-Free Seat service, there are no limitations for the comfort, freedom and space you will experience while flying to your destination.

Book your seat along with its neighboring seat(s) and put your mind at ease as you indulge in the perks of this service. Reserve 24 hours prior to departure or at least 6 hours before your flight.

This service is available during online check-in process.

 

 

The following terms and conditions ("Terms and Conditions") shall apply to the request (“Request”) made by you (“you” ,”Passenger”) to Royal Jordanian (“Royal Jordanian”, “RJ”, “we”, “us”) for an opportunity for a “Double comfort” Neighbor-Free Seat experience (“NFS”).

  1. The Passenger must be at least 18 years of age and able to place the request. She/he shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Request to these Terms and Conditions.
  2. The Request may be made within 24 hours before the time of departure of your flight and shall remain valid only until 6 hours prior to the time of departure of your flight.
  3. You may only submit one Request per flight which corresponds to your purchased ticket, and the Request must always be made by using a credit card.
  4. Royal Jordanian reserves the right, in its sole discretion, to decide whether or not to accept the Request, and makes no representation or commitment on the confirmation or approval of any Request regardless whether or not seats are available in the class of service for which the Request is being made.
  5. Royal Jordanian does not guarantee specific seat assignments to passengers whose Request is accepted. It may be necessary to move you from a pre-reserved purchased seat to offer you the NFS experience you have requested.
  6. Passengers who purchase pre-reserved seat selection and then requested for NFS cannot have their seat selection fee refunded.
  7. Passengers who purchase NFS and then upgrade to Business Class cannot have their NFS amount refunded.
  8. In the event RJ re-accommodates or transfers the Passenger on another flight for whatever reason, other than where this results from an act, omission or default of the Passenger, any Request that the Passenger made in relation to the original booking may be transferred to the new flight(s), subject to availability of seats for the NFS experience.
  9. As only a credit card may be used for making the Request, the charges for the Request, as shown in any relevant outlet (RJ website or any other means of booking), shall be held by RJ until the Request is either approved or rejected. If approved, RJ shall immediately charge the full amount on the credit card used by you. If not, RJ will remove its hold on the amount.
  10. There will be no refunds, credits or exchanges once the Request has been accepted by RJ and your credit card has been charged, except under the following conditions:


    • Cancellation of the flight on which your NFS Request was accepted, and Royal Jordanian re-accommodates you on another flight without offering you NFS, in which case the amount paid for the NFS will be refunded to the credit card that was used for the Request. In such case, RJ shall have no further liability towards you.


    • Your Request was confirmed and you were given an NFS, but you were not able to be seated in the assigned seats for reasons attributable to RJ, including, but not limited to, an overbooked flight, a change in equipment or a delay in the connecting flight that resulted in your missing the connection on which you were assigned an NFS. For the avoidance of doubt, there will be no refund if the inability to provide the NFS resulted due to any act or omission that you may have made or taken which includes, but is not limited to, you opting to change flights, missing a flight or any other instances that are not related to RJ.
  11. Should refunds be approved, they will be processed in the currency in which the NFS amount was charged. Such refunds would be limited to the amount charged for the NFS and no bank related charges, including but not limited to, foreign exchange conversion and fees, which will be refunded.
  12. The fare conditions for the original ticket you purchased shall remain in effect and will be applicable at all times, including cancellation policies, change fees, baggage allowance and rules relating to the accrual of frequent flyer miles.
  13. The Passenger shall be subject to, in addition to these Terms and Conditions, the applicable Fare Rules and our Conditions of Carriage, any other policies, regulations and other terms and conditions of RJ.
  14. RJ may at any time and at its sole discretion change, modify, amend these Terms and Conditions. RJ shall post any updates regarding the Terms and Conditions on its website.
  15. These Terms and Conditions shall be governed by the laws of the Hashemite Kingdom of Jordan and in the event of any dispute arising out of it, the Courts of Amman shall have exclusive jurisdiction.