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Rückerstattungs-regelung
Die Rückerstattungsregelung von Royal Jordanian (nachstehend die "Regelung" genannt) regelt die Rückerstattungen an Royal Jordanian-Kunden:
  1. Voluntary Tickets Refund:

     

    1.1 Voluntary Tickets Refund shall mean the refund that may be requested by the customer     who has purchased the tickets in the following cases and subject to the below:

    1. The ticket which is totally un-used by the passenger. In the event that the ticket is totally unused by the passenger, the full amount paid will be refunded less any cancelation fee determined by the applicable Royal Jordanian's fare rules.
    2. Refund request of totally un-used tickets will be only accepted, if it is in compliance with this Policy and if submitted within one year from the date of Document's issuance, otherwise, no refund request will be accepted.
    3. The ticket which is partially used by the passenger: In the event that the ticket is partially used by the passenger, the refund will be the difference between the fare paid (including taxes and charges) and the next applicable one way fare of the actually used coupons (including taxes and charges) as determined by the applicable Royal Jordanian's fare rules less any cancelation fees determined also by the applicable Royal Jordanian's fare rules.
    4. Refund request of partially un-used tickets will be only accepted, if it is in compliance with this Policy and if submitted within one year from date of issuance, otherwise, no refund request will be accepted.
    5. Tickets are valid for refund one year (12 months) from ticket issuance date. Upon the lapse of eleven months (1 month before expiry), any refund request must be upon the direct Passenger’s request along with proof of identification to proceed with refund at any RJ sales office within the last month of ticket validity.
    6. RJ , YQ surcharge is none refundable.
    7. NON-Refundabletickets:
      1. In case of non-refundable as determined by Royal Jordanian's fare rules, Royal Jordanian only refunds the un-used & refundable governmentaltaxes.
      2. In case the non-refundable ticket was reissued to a higher refundable fare, Royal Jordanian will only refund the additional amount according to the applicable Royal Jordanian's fare rules including the un-used & refundable governmental taxes less any applicable cancelation fees which is determined by the applicable Royal Jordanian's fare rules.

         

        2. Involuntary Tickets Refunds:

  1. Involuntary Tickets Refunds shall mean the refund that may be requested by the customer who has purchased the tickets if a scheduled RJ flight has been cancelled or rerouted as per Article 9.1 & 9.2 in the conditions of carriage, and there is no
    1. RJ flight with a comparable routing available within 24hours of the original time of departure to the destination that is through ticketed (last destination of the ticket) and in case of such unavailability, RJ is unable to provide other alternate air transportation acceptable to the passenger; or
    2. Available non-comparable routing on RJ or another carrier that arrives within 24hours of the original time of arrival to the destination that is through ticketed (last destination of the ticket) and in case of such unavailability, RJ is unable to provide other alternate air transportation acceptable to the passenger.
  2. Involuntary Refund tour code will be generated from system and should be added upon involuntary refund from any sales channel.
  3. Involuntary Tickets Refund will apply as follow:
    1. If the ticket is un-used regardless of Royal Jordanian's fare rule, the full paid amount will be refunded.
    2. If the ticket is partially used regardless of Royal Jordanian's fare rule, Royal Jordanian will only refund the value of the un-used coupons including the taxes and charges of such un-used coupons.
    3. RJ, YQ surcharge is refundable in case of involuntary refunds.
    4. No Involuntary refund rules -to-apply on tickets subject to applicable laws providing for the contrary. No refund will apply whatsoever in case of any force majeure events or any event which is beyond Royal Jordanian's control. The force majeure events may include but not limited to, the following:
      1. weather

              1. acts of God
              2. civil commotion, wars and hostilities
              3. riots or any unsettled international conditions
              4. strikes and other labor-related disputes
              5. government regulations
              6. shortage of fuel
              7. and/or any unpredicted or unforeseen circumstances.

         

  1. Refundsincaseof lost paper ticket: In case of a lost un-used or partially used paper ticket, refund will be paid in the following cases and subject to the below:
    1. The lost ticket, or part of it, has not been used, previously refunded or exchanged.
    2. The validity period of the ticket expires.
    3. The customer that has purchased the ticket pays an administration fee(s) of fifty dollars (50 $).
    4. The customer that has purchased the ticket signs Royal Jordanian's form of indemnity (lost form) and undertakes to reimburse Royal Jordanian for the amount of the ticket or part of it, in the event that it is revealed at any time that the ticket was used.
  2. MCOs & EMDsRefund: 4.1 Royal Jordanian will refund MCO or EMD only to the customer who has purchased them
  1. if any of these documents was issued for the below reasons; and
  2. if it was actually presented to Royal Jordanian with a proof of identification of the relevant

Customer as well as payment receipt:

  1. Refundable balance.
  2. Residual value.
  3. Denied boarding compensation with refundable indicator.
  4. Any other service which is marked as refundable.

 

  1. Royal Jordanian's rules, regulation and other policies shall remain applicable. In case of contradiction between this policy and Royal Jordanian's rules, regulation and other policies, this policy shall apply.
  2. Royal Jordanian shall have the right to amend this Policy from time to time.

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