Content of Accessibility
plan:
- General
- Information and communication technologies
(ICT)
- Communication, other than ICT
- Procurement of goods, services and
facilities
- Design and
delivery of programs and
services
- Transportation
- Feedback information
- Consultations
The progress report on
accessible plan progression is available here.
General
Royal Jordanian customer service and call center are
available to assist our passengers 24/7.
You
can provide your feedback (Feedback can be provided anonymously) by
contacting Mrs. Hanan Izmiqna designated by RJ, and we will acknowledge your feedback in
the same format you utilize.
Email
address: customer.services@rj.com .
Phone number: +962 6 5202529 /
+962795032006
Mailing address: 5thCircle,
Mohd Ali Janah St. Building # 37, p.o box:302 - 11118, Amman- Jordan.
You can ask for alternate formats of the progress report by reaching out to this email address customer.services@rj.com .
Information
and communication technologies (ICT);
- Information
communication is provided digitally via website and mobile technology, such as, notifications, emails,
social media posts, e-shots, SMS.
- As for offline
marketing, radio, TV and outdoor advertisements are utilized as communication tool.
Communication,
other than ICT;
- All information related to travel is available
in an electronic format either on RJ’s Website or mobile app, in compatibility with adaptive
technology.
- Public announcements in terminals are provided
in both audio and visual formats in all passenger service areas inside terminals.
- Public announcements are of a good quality, in
plain language, with clear enunciation and spoken slowly enough to be easily understood.
- our outstations are currently undergoing ATDPR
training to handle passengers with disabilities.
- Our cockpits and cabin crew undergo
training covering Air carries Access Act.
Procurement
of goods, services and facilities;
- Procurement ensures accessible air travel by
sourcing products, services, and technologies that meet accessibility standards for passengers with
disabilities. This could involve acquiring accessible Equipment and selecting assistive devices and
services.
Examples:
- Procurement involves acquiring assistive devices
and services that enhance the travel experience for passengers with disabilities. This could range from
boarding ramps and wheelchairs to communication tools for those with hearing impairments.
- Information and Communication Technology (ICT)
Accessibility: Ensuring that airline websites, apps, and kiosks are accessible to all passengers is
essential. Procurement teams collaborate with RJ IT and IT vendors to procure technologies that adhere to
accessibility guidelines, making it easier for travelers to book flights, check-in, and receive
information.
- Training and Awareness Programs: Procurement also
plays a role in sourcing training programs for airline and airport staff. These programs help employees
understand the needs of passengers with disabilities and provide appropriate assistance, creating a more
welcoming environment for all travelers.
- Accessible Ground Transportation: Procurement
teams work with transportation providers, such as shuttle services, to ensure that the vehicles they offer
are accessible to passengers with disabilities. This includes vehicles equipped with ramps, lifts, and
appropriate seating arrangements.
- Ground Handling Equipment: Procurement teams
source ground handling equipment, such as passenger lifts and boarding ramps, that enable passengers with
mobility challenges to embark and disembark from aircraft safely. This equipment needs to meet accessibility
standards and be readily available for use at airports.
- Assistance Services: Procurement involves
securing assistance services for passengers with disabilities. This includes wheelchairs and guiding
visually impaired passengers.
- Contracting Ground Handling Companies:
Procurement teams collaborate with ground handling companies to ensure that their services align with
accessibility requirements. This involves contracting companies that have a track record of providing
excellent service to passengers with disabilities and that have trained staff members who understand the
unique needs of these passengers.
In
summary, procurement is intricately involved in ensuring accessible air travel by sourcing and acquiring a range
of products and services that cater to passengers with disabilities
Design
and delivery of programs and services;
*medical certificates for fitness to
travel:
- A medical certificate is a written statement from
the passenger’s physician saying that the passenger is capable of completing the flight without
requiring extraordinary medical care during the flight.
- To be valid, a medical certificate under must be
dated within 10 days of the scheduled date of the passenger’s initial departing flight, and to be
approved by the Medical Department/advisor of Royal Jordanian.
- As a carrier, it may be required that a passenger
with a medical certificate undergo additional medical review if there is a legitimate medical reason for
believing that there has been a significant adverse change in the passenger's condition since the issuance
of the medical certificate or that the certificate significantly understates the passenger's risk to the
health of other persons on the flight.
- If the results of this medical review demonstrate
that the passenger, notwithstanding the medical certificate, is likely to be unable to complete the flight
without requiring extraordinary medical assistance (e.g., the passenger has apparent significant difficulty
in breathing, appears to be in substantial pain, etc.) or would pose a direct threat to the health or safety
of other persons on the flight, an individualized assessment, based on reasonable judgment that relies on
current medical knowledge or on the best available objective evidence to ascertain the nature , duration and
severity of disease.
*Medical Clearance is required
for:
- Who requires a stretcher on board.
- Who needs medical oxygen during the
flight.
- Whose medical condition poses reasonable doubt
concerning the ability to complete flight safety procedures without being provided extraordinary medical
assistance during the flight.
- If passenger has a communicable disease or
condition that could pose a direct threat to the health or safety of others on the flight.
- Who, because of certain diseases, or disability
may have or develop an unusual behavior or physical condition, which may endanger or be a potential hazard
to the safety of the flight, health, or materially affect the comfort of other passengers or crew.
- Would require medical attention and/or special
equipment to maintain their health during the flight.
- Who have undergone recent complicated
surgeries.
- Passenger with complicated fracture.
- Passenger with temporary loss of sight or
hearing.
- Intellectual disability/cerebral palsy
- Traveling with a battery-powered respirator or
ventilator, or Portable Oxygen Concentrator (POCs) where medical clearance is necessary.
- Passengers having both severe vision and hearing
impairment.
Medical Clearance Issuing
Procedure
- Passengers with certain medical conditions that
require individual attention are required to submit their recent updated medical reports/certificate from
the treating responsible doctor in addition to RJ Medical Information Sheet “MEDIF”.
- RJ Medical Information Sheet
“MEDIF” must be filled completely by Passenger treating physician along with the
recent diagnosis report 10 days prior to departure along with a recent medical report.
- RJ Medical Information Sheet
“MEDIF” shall be presented to Royal Jordanian Medical Advisor to obtain a Medical
Clearance/Approval.
Notes:
- Royal Jordanian can deny transportation to
passengers needing medical clearance, unless they meet the requirements of Royal Jordanian
- In all cases, Royal Jordanian doctor (or a
designated official representative) will make this assessment and provide a written statement to the person
within ten (10) calendar days of the refusal of transportation.
- In order to obtain such clearance, medical
information must be provided and transmitted when seats are requested on the flight of another airline.
Additionally, when an airline receiving a request for travel has reasonable grounds for doubt about the
passenger's disability, such airline shall require medical information for clearance purposes.
- The booking airline reservations office is
responsible for coordinating the replies obtained from all carrying airlines, and for finalizing the entire
transaction.
- If the passenger accepts all of the conditions
and charges, the booking airline shall finalize the transaction with the office in contact with the
passenger
- If the passenger does not accept, or if any
modifications are required to existing arrangements, the booking airline shall be responsible for
appropriate action.
*Safety
assistant-Escort:
RJ must not require that a passenger with a
disability travel with another person as a condition of being provided air transportation, Except as
follows:
- Generally, passengers who are not able to reach
an emergency exit without assistance in reasonable time shall be escorted. Escort shall be physically and
mentally able and willing to evacuate the disable passenger in case of an emergency.
- Royal Jordanian may require a passenger with a
disability in one of the following categories to travel with a safety assistant as a condition of being
provided air transportation, if you determine that a safety assistant is essential for safety:
a. A passenger traveling in a stretcher or incubator.
The safety assistant for such a person must be capable of attending to the passenger's in-flight medical
needs;
b. A passenger who, because of a mental disability,
is unable to comprehend or respond appropriately to safety instructions from carrier personnel, including the
safety briefing required by FAA , 14 CFR Part 382, or the safety regulations of Jordanian government,
as applicable;
c. A passenger with a mobility impairment so severe
that the person is unable to physically assist in his or her own evacuation of the aircraft
d. A passenger who has both severe hearing and severe
vision impairments, if the passenger cannot establish some means of communication with RJ personnel that is
adequate both to permit transmission of the safety briefing required by FAA , 14 CFR Part 382, and the safety
regulations of a Jordanian government, as applicable, and to enable the passenger to assist in his or her own
evacuation of the aircraft in the event of an emergency.
Notes:
- Escorts will be given seats immediately adjacent
to the passenger they are escorting.
- any differences of opinion among
participating airlines about the need or qualification of an escort must be resolved by the medical section
concerned.
*PRM limitations
There is no restriction on the number of passengers
with disability that can be carried, except where required for safety reasons or if applicable government safety
regulations limit such numbers.
*PRM
seat assignment
PRM shall not normally be restricted to any
particular cabin or seating areas. They shall not be allocated; neither occupy seats where their presence
could:
- Impede the emergency evacuation of
aircraft.
- Impede access to the emergency exits.
- Impede crews in their duties
- Obstruct access to emergency equipment
Pre-reserved
Seating
- Pre-reserved seating is open 240 days and up to
36 hours prior to departure on RJ operating flights up to 60% of aircraft capacity. There are certain seats
that are restricted for the use of mothers traveling with infants, stretchers, unaccompanied minors.
- In case of schedule changes that involve airplane
or in case of seat map change, your preserved seats will be reallocated to the location initially reserved.
However, as airplane seat layouts may differ, no guarantees are offered to re-allocating your pre-reserved
seating to the same row/location.
- Pre-reserved seats (if no airplane or seat map
changes occur) are held until the minimum check-in time per Airport/cabin-of-travel/route. Seats are
cancelled if Passengers do not Check-in MIN 60 MINS on US flights and 45 MINS on other flights prior to
scheduled departure For passengers with a disability traveling with another passenger that is assisting them
in-flight
- as a safety or care attendant, seats may be
arranged side-by-side.
- If you are traveling with a fixed or immobilized
leg, it is preferable to notify us as early as possible so that we can pre-reserve the most appropriate left
or right aisle or window seat for your comfort.
Emergency Exit
Seats
- In the interest of safety, emergency exit seats
and emergency exit locations should not be occupied by passengers that are unable to carry emergency
procedures when required to do so by cabin attendants.
- Children/infants/ pregnant/senior
citizen/passengers-with-disabilities and passengers accompanying children/infants are not permitted to be
seated at emergency exits seats or emergency exit location.
Bulkhead
seats
- An advance seat assignment may be arranged for
any passenger traveling with a disability; please identify your seating preference when you make your
reservation or at check-in.
- On the day of departure, Passengers with a fixed
or immobilized leg may identify their request for bulkhead seats, left or right aisle seats, in order to be
give priority for them over other passengers that are not accompanied with infants.
*Wheelchair
We have wheelchairs available for use at airport
locations.
Request this service when making reservations or upon
arrival at the airport notify one of our passenger services personnel that you require a wheelchair for
transportation to the departure gate.
- Wheelchair for Ramp (WCHR)
- Passenger can walk but requires wheelchair for distance to/from departure gate
- Wheelchair for Stairs (WCHS)
- Sometimes stairways are used for boarding instead of jet ways and loading bridges. If you are unable
to ascend or descend steps, let us know, and we will provide an alternative boarding method.
- Wheelchair for Cabin (WCHC)
- Passengers needs wheel chair to/from cabin seat and lounge (WCHC)
Wheelchair
Handling
1.Royal Jordanian aircraft are equipped with
specially designed wheelchairs for mobility-impaired customers referred to as “Aisle Wheelchairs”
that can be used to assist disabled passengers in boarding, moving to/from the lavatory and deplaning an
airplane.
2.Passengers requiring an onboard wheelchair to be
used in-flight, should request this service from reservation at least 48 hours prior to departure.
3.Royal Jordanian shall endeavor to make available at
all stations, wheelchairs for boarding/disembarking purposes and within airport facilities, before departure,
during intermediate stops and on arrival.
4.Passengers who intend to check-in their own
wheelchair shall be given the option of using a station/airport wheelchair. If the passengers prefer to use
their own wheelchair within the airport, they should be permitted to use it up to the aircraft door
Note:
-
These special wheelchairs (Aisle Wheelchairs)
cannot be used outside aircraft, but arrangements can be made for an airport chair at disembarkation or
any connecting point.
-
Our flight attendants are trained to assist
you with operating this wheelchair to and from airplane lavatories but they will not provide any
assistance inside the lavatory or lift and carry you.
Transportation and Stowage of
Personal Wheelchairs
- Storage facilities for passengers traveling with
their own wheelchairs are not available in the cabin of Royal Jordanian aircraft. Therefore, the wheelchair
or assistive device will be loaded in the baggage compartments with priority over other cargo and baggage,
where it is easily accessible for timely return to the passenger.
- Royal Jordanian accept stowage of the following
types of personal wheelchairs, mobility aids and other assistive devices in the cargo compartment if these
items fit in the baggage compartment and are in consistent with FAA, PHMSA, TSA or applicable foreign
government requirements concerning security, safety, and hazardous materials with respect to the stowage of
items in the baggage compartment need be transported:
a. Folding, collapsible, and non-folding
manual wheelchairs
b. Electric/battery-powered wheelchairs
provided that spillable batteries can be disconnected and packed in compliance with IATA
Dangerous Goods Manual and FAA or PHMSA (Pipeline
and Hazardous Materials Safety Administration) and TSA (Transportation Security Administration) safety and
security regulations. (Refer to Passenger Handling Manual section 2.5.5 - Handling of Power Driven
Wheelchairs as Checked Baggage).
3. Royal Jordanian shall provide for the checking and
timely return of passengers' wheelchairs, other mobility aids, and other assistive devices as close as possible
to the door of the aircraft, so that passengers may use their own equipment to the extent possible,
except:
a. Where this practice would be inconsistent
with Local regulations governing transportation security or the transportation of hazardous
materials
b. When the passenger requests the return of the
items at the baggage claim area instead of at the door of the aircraft.
*personal electronic
respiratory assistive devices
1. Portable Oxygen Concentrators
(POCs)
2. Continuous Positive Airway
Pressure Devices (CPAP)
3. Respirators/Ventilators
4. Oxygen Services Supplied by Royal
Jordanian
The above FAA-approved personal electronic
respiratory assistive devices are allowed to be carried and used in cabin provided that:
- Passenger is having sufficient battery supply to
last for 1.5 times the flight duration. The extra batteries carried onboard must be packed in accordance
with safety regulations (Positive and Negative Terminals of the battery must not be in contact and should be
stored in separate plastic bags).
- Having a manufacturer label stating that it
complies with applicable FAA requirements for portable electronic medical devices.
Portable Oxygen Concentrators
(POCs):
- A Portable Oxygen Concentrator (POC) is a
portable device used to provide oxygen therapy to a patient at substantially concentration than the level of
ambient air. It makes it easy for the patient to travel freely.
- Passengers require using POCs onboard need
medical approval of RJ Medical department/advisor before traveling.
- Portable Oxygen Concentrators such as those
mentioned below are approved for air travel and use in the aircraft cabin by the FAA:
- AirSep LifeStyle - RTCA sticker
required
- AirSep FreeStyle
- AirSep Free Style 5
- AirSep FOCUS
- Inogen One
- Inogen G2
- Inogen One G3
- Invo Labs LifeChoice Activeox
- Oxlife Independence
- Precision Medical EasyPluse
- SeQual Eclipse models 1, 2 and 3
- Regulations forbid the carriage of personal
oxygen units that contain compressed or liquid oxygen, as they are classified as Hazardous Materials.
Travel Requirements and
Restrictions
To travel using a POC, passenger must have a signed,
written statement from physician clarifying their need for this item. This written statement must be kept with
him/her at all times during their journey.
Prior to boarding, the passenger must present the
Physician's written statement to an airline representative to ensure:
- The passenger is able to operate the POC and
recognize and respond appropriately to its alarm.
- Understanding the phases of flight (taxi,
take-off, landing) during which the POC will be operable.
- Passenger has an ample supply of fully charged
batteries to power the POC for no less than 150% of flight duration and ground connection time where POC use
is planned (per manufacturer's recommendation) for unanticipated delays.
Onboard
Usage
- RJ does not have spare batteries available for
passenger usage.
- Passenger must ensure that all extra batteries
are properly protected from short circuiting by packaging the batteries so they do not contact metal objects
including the terminals or other batteries.
Continuous Positive Airway
Pressure Devices (CPAP):
- The use of this machine does not require medical
clearance.
Respirators/Ventilators:
- These devices provide breathing support for
persons who cannot breathe by themselves. Passengers requiring the use of this machine in certain
circumstances shall obtain prior medical clearance through the RJ Medical Centre and RJ medical advisor and
shall be escorted properly by specialized medical team. All these procedures have to be arranged in good
sufficient time prior to travel (72 hours at least).
Oxygen Services Supplied by
Royal Jordanian:
- If a passenger requires oxygen during the flight
for medical reasons, a 72-hours’ notice prior to departure is necessary and a medical clearance should
be obtained from RJ medical advisor.
- Only Royal Jordanian approved cylinders may be
used. Royal Jordanian oxygen service is provided in-flight only.
- As per FAA, CAA regulations, carriage of personal
oxygen containers is not permitted, as compressed and liquid oxygen are classified as “Dangerous
Goods.”
Note: RJ Aircraft are not
equipped with:
- Priority Space Stowage: for stowing any personal
wheelchairs, mobility aids, etc.
- Refrigerators/chillers: For the storage of
medication (insulin, etc.). Cabin crew may provide passenger with a plastic bag and ice or iced water for
chilling of any medication on passenger’s own responsibility.
*Stretcher case
- A maximum of two stretcher cases will be accepted
per flight.
- RJ has ONE stretcher case that fits on Embraer
aircraft. Therefore, only one stretcher case on 24 hours basis shall be accepted
- Stretcher cases transiting QAIA should not be
accepted if transit time between connecting flights exceeds 90 minutes.
Stretcher Case Reservation and
notification
Stretcher cases will not be confirmed until the
following conditions are met:
- Medical clearance MEDIF is duly completed and
approved by RJ medical advisor.
- Confirmation by the passenger that medical
assistance and transportation from airport is arranged upon arrival at final destination.
- Stretcher case should be accompanied by safety
assistant that should be capable of attending to the passenger’s in-flight medical needs.
*Sensory impairment- Deaf and
Blind
- Passenger who are either visually impaired (BLND)
or hearing impaired (DEAF) are not required to travel with safety assistance, however, they are usually
accompanied by an escort or their service animals (Guide Dog or Assistance Dog)
- Passengers with both severe vision and hearing
impairment are required to:
- Provide a 48 hours Advance notification prior to
flight departure in order to meet the required services they need;
- Travel with a safety assistance
3. For groups of 10 or more advance notification is
required 72 hours prior to flight departure for passengers that are visually impaired (BLND) and hearing
impaired (DEAF) in order to meet the required services they need.
Visually
Impaired
Passenger that is visually impaired and needs
assistance advance notification is preferred so that we can notify all concerned to meet and assist you and also
to make advance seat reservations for you and any companions.
Please make your reservations at least 48 hours prior
to departure.
However, should you arrive at the airport without a
reservation within normal check-in times, please notify our ground staff and they will assist at check-in and up
to the gate. On board You may alert our cabin crew so they can give you any assistance you need such as:
- Stowing your luggage or identifying items on the
aircraft Passenger Service Unit.
- Providing you with Brill briefing or vocal safety
briefings and also help you when leaving the aircraft on landing.
- Opening packages.
- Identifying food.
- Assistance to/from the restroom.
Please note we are unable to
provide:
- Medical services or administration of
medication
- Assistance with eating
- Assistance within the restroom.
If you need help finding the gate for a connection,
the baggage claim areas, or checking the status of your connecting flight, one of our representatives can assist
you.
If you are traveling with your service animal
(service dog) we will carry it free of charge on any flight that does not exceed 8 hours flight time and
provided all Health documentations and compliance with Veterinary regulations. For more information, please
refer to Service Animals.
Hearing
Impaired
Passenger that is hearing-impaired and needs
assistance advance notification is preferred so that we can notify all concerned to meet and assist you and also
to make advance seat reservations for you and any companions. Please make your reservations at least 48 hours
prior to departure.
However, should you arrive at the airport without a
reservation within normal check-in times, please notify our check-in agents to ensure gate agents can inform you
of important announcements or in case of schedule or gate/stand changes. On board, you may alert our cabin crew
so they can give keep you informed of any updates regarding flight information.
If you are traveling with your service animal
(service dog) we will carry it free of charge on any flight that does not exceed 8 hours flight time and
provided all Health documentations and compliance with Veterinary regulations. For more information, please
refer to Service Animals.
*Service
animals
Service animals accompanying passengers with
disabilities are accepted on board Royal Jordanian flights free-of charge.
- Only dogs are permitted to be carried as service
animals on board Royal Jordanian flights; unusual service animals (e.g. snakes, other reptiles, ferrets,
rodents and spiders) are not permitted to be carried as service animals
- Service animal transportation shall not be denied
on the basis that its carriage may offend or annoy the airline personnel or persons traveling on the
aircraft.
- The total number of Services Animals (Dogs)
traveling with a single passenger with disability are two only.
Acceptance
policy
- Service animals are permitted on all RJ flights
in passengers’ cabin to accompany the passenger with a disability at any seat in which the passenger
sits, provided that:
- The dog is harnessed and leashed.
- The dog's veterinary and health certificates are
checked for compliance with destination country regulations.
- The dog’s transportation complies with the
destination country regulations needed to permit the legal transportation of the passenger’s
service animal.
- The dog does not obstruct an aisle or other are
that must remain unobstructed to facilitate an emergency evacuation.
- The dog remains under or near their master's seat
at all times.
- If the dog cannot be accommodated at the seat
location of the passenger with a disability who is using the animal, the passenger shall be offered the
opportunity to move with the animal to another seat location in the same class of service, if present on
the aircraft, where the animal can be accommodated, as an alternative to requiring that the animal
travel in the cargo hold.
For flights exceeding 8 hours
flight time or longer, the passenger shall provide:
- Documentation that the animal will not need to
relieve itself on the flight, or
- The animal can relieve itself in a way that
does not create a health or sanitation issue on the flight.
- Completed hardcopy or electronic version of the
Department’s “U.S Department of Transportation Service Animal Air Transportation
Form” as a condition of Transportation”.
2.The following shall be accepted as evidence that the animal is a
service animal:
- Identification cards, other written
documentation, presence of harnesses, tags, or,
- Credible verbal assurances of a qualified
individual with a disability using the animal.
- For US flights only, complete and submit
“U.S Department of Transportation Service Air Transportation Form”, developed by
DOT, attesting to the animal’s training and good behavior, and certifying the animal’s good
health.
3. If a passenger seeks to travel with an animal that
is used as an emotional support or psychiatric service animal, the following shall be required to be provided by
the passenger to accept the animal for transportation in the cabin: Current documentation (i.e., no older than
one year from the date of the passenger’s scheduled initial flight) on the letterhead of a licensed mental
health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) stating the
following:
- The passenger has a mental or emotional
disability recognized in the Diagnostic and Statistical Manual of Mental Disorders - Fourth
Edition (DSM IV).
- The passenger needs the emotional support or
psychiatric service animal as an accommodation for air travel and/or for activity at the
passenger’s destination.
- The individual providing the assessment is a
licensed mental health professional, and the passenger is under his or her professional care.
- The date and type of the mental health
professional’s license and the state or other jurisdiction in which it was issued.
Service animal will not be confirmed until the
following conditions are met:
- 48 hours Advance notice.
- Submit valid medical certificate.
- Approval granted by RJ Medical Advisor
Transportation
At Royal
Jordanian we have a wide variety of
accessibility-related interactions with our customers throughout their journey. They review information on
our website, book reservations, engage at the check-in counter and the gate, get on and off one or more of
our aircraft, and travel with us or with other airlines.
We are
focused on working with manufacturers and all stakeholders in order safely and feasibly to make new aircraft
increasingly accessible, including to improve the safe transportation of mobility aids such as:
- Efficiency and comfort of mobility and guidance assistance through
airports.
- Facilitating advance, and safe boarding for customers with disabilities.
- Providing additional assistance with storing luggage in overhead bins.
- Safely transporting mobility aids.
- Standardizing acceptance process of service dogs, including owner-trained service
dogs.
Feedback information
Step 1: Designate a person or position to receive feedback
Customer Relations Team is responsible for receiving passengers’ feedback.
Step 2: Establish a feedback process
Through Portal: https://feedback.rj.com, a dedicated portal where passengers can directly submit feedback.
in person: Passengers can provide feedback by visiting RJ headquarter then submit their feedback through the portal.
via email: customer.services@rj.com
Outstation offices: Passengers can provide their feedback to RJ’s worldwide sales offices. https://www.rj.com/en/plan-and-book/booking-alternatives/rjoffices
Civil Aviation: It is mandatory to submit the feedback to the airline before approaching the Civil Aviation.
oneworld alliance: Feedback received from oneworld partner airlines on behalf of passengers traveling with RJ.
Consultations
Royal Jordanian consulted The
Scent of Colors Project organization for visual disabilities
RJ contacted the owner of the organization, accessibility
plan URL was provided and group of visual impaired users provided the feedback as follows:
Accessibility Information: This was done by providing information about accessible
routes, transportation options, and landmarks through accessible formats like braille maps or audio
guides.
For more information about the Canadian
Regulations for Accessible Transportation for Persons with Disabilities
please visit CTA’s website.
If you have any Air travel complaints (flight
delays, cancellations, schedule changes, lost/damaged/delayed baggage, getting bumped due to overbooking) Or
Accessibility related to transportation services Please contact the Canadian Transportation Agency if you need
to make the following complaints:
