Collection of personal information
When you visit the Royal Jordanian Airlines websites / mobile applications, we may collect and store information about your visit as anonymous, aggregate basis. This information may include the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. We use this information only to measure site activity and to develop ideas for improving our services.
Our mobile applications have the ability to access mobile device information to better serve the customer in the service that is used. We may use location data for our mobile website and mobile app to enable us to provide the most helpful format and content (for example pre-populating the departure airport) providing that you have agreed to the use of your location data. If you would like to restrict our collection of your data, please adjust the settings on your device.
There are also several opportunities on our websites / mobile applications for you to provide us with information about you and your preferences. The types of personal information you provide to us on the pages of this website may include, but is not limited to, contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences and tracking statistical information. If you choose to share any personal information with us, we may store it and use it for marketing research and other marketing purposes.
How we use your information
Royal Jordanian collects your information to understand your needs and interests, complete transactions and fulfill requests for our services. We may use your information for:
- Assisting you in making reservation to purchase airline ticket or related product and Services available on our website;
- Communicating with you about personalized promotional offers;
- Updating you on new services and benefits;
- Contacting you for market research regarding our offers or services.
- Administrative and analytical purposes such as information system management, accounting, billing and audits, marketing, credit card processing and verification, customer relations correspondences, and/or our frequent flyer (Royal Plus) Program.
The information you share with us may be used by Royal Jordanian Airlines and its partners. We may share your personal information with our suppliers and third parties exclusively to provide services for Royal Jordanian Airlines or to fulfill the services you have requested, and with our business partners exclusively to conduct joint marketing programs with Royal Jordanian Airlines. We will not share your personal information with other third parties for their independent use without your permission. We will not use or share your information except in compliance with this Policy.
To the extent required by law, we may disclose personal information to government authorities, or to third parties pursuant to a legal process.
In accordance with Article L 232 -6 of French Internal Security Code, please be informed that air carriers may transmit reservation, checking and boarding data collected from their passengers ( API/PNR) to the French national public services and competent authorities for the purposes and under conditions as defined in the Decret N° 2014-1095 dated 26/09/2014
Information We May Place Automatically On Your Computer's Hard Drive
Our website may make use of "cookie" technology to measure site activity and to customize information to your personal tastes. A cookie is an element of data that a Website can send to your browser, which may then store the cookie on your hard drive. So, when you come back to visit us again, we can tailor information to suit your individual preferences. The goal is to save you time and provide you with a more meaningful visit.
You only receive our newsletter after you subscribe to this service on the website. Newsletters may include information from our business partners. If you subscribed to our newsletter but do not want to receive it in the future, please follow the “unsubscribe” instructions contained in the newsletter, which includes an individualized link to your subscription information.
Links to other website
Our website may contain links to other websites not maintained by Royal Jordanian. Other websites may also reference or link to our website. These links will lead you to sites that are not maintained by us and may operate under different privacy practices. You are responsible for reviewing the privacy statements for such other websites, as we have no control over information that is submitted whilst visiting such sites.
Royal Jordanian does not knowingly collect personal identifiable information from minors. If you are a Parent or Guardian of someone who is, according to the applicable law, minor and has provided us with information without your knowledge and consent, you may request that we remove this information by contacting us at or email address [email protected]
Who to Contact
If you have previously submitted Personal Data through the Site and would like that information deleted from our records and database, please contact us at our email address: [email protected]
We will use every reasonable effort to delete this information from our existing files and confirm with you the deletion of your Personal Data.