RJ has been the proud recipient of both industry and customer satisfaction awards. This affirmation of our achievements has come from the air travel, customer service, tourism, web and business sectors. We are honored to be recognized by each of these awards, and strive to continue to uphold the standards that helped us achieve them.
Phoenix Award | CAPA Airline Turnaround of the Year – Merit Award Centre for Asia Pacific Aviation
Royal Jordanian won the Merit Award in recognition of its successful turnaround and strong strategic contribution to the aviation industry, at the 3rd Annual Asia Pacific and Middle East Aviation Outlook Summit. The event was held by the Centre for Asia Pacific Aviation (CAPA) in Singapore. The CAPA awards are presented annually to Asia Pacific and Middle Eastern personalities and organizations whose activities most influence business and regulatory strategies, in ways which have a lasting impact on the evolution of the aviation and tourism industries.
Business Initiative Directions presented RJ with the Arch of Europe prize. BID assessed the company's quality assurance, quality awareness and training. It awarded the prize for implementation of all standards of Total Quality Management.
Business Initiative Directions (BID) presented Royal Jordanian with the International Star Award for Quality in appreciation of our strategic planning and decision making, building an effective information network, and improving passenger services. We won this prize after conducting an international poll among passengers. Competitors were renowned international companies and airlines from 150 countries.